The Universe Straightened It Out

Every time I get a call from the reading service I work for, there's an automated voice that tells me how long the call lasted. I wish I'd jotted down the times during the first three weeks I worked, but I'm making up for it now. Starting this past Monday, I have begun recording call lengths.

Thanks to this, I have noticed a definite difference in how long my calls are compared to how long I wait for the next incoming call. Short calls translate into a longer wait until the next call comes in. Longer calls mean I'll get my next call sooner. I'm not sure what the algorithm is, but evidently it skews calls in favor of the people who generate more income for the service. That's understandable to me, as the service is in the business of earning money.

Fortunately, I seem to have gotten myself into enough of a rhythm that I'm giving longer and more in-depth readings to callers, *without* feeling like I'm gabbing just to use up time, and my calls seem to last long enough that it's earning me more calls. My callers get a solid reading and I get more callers = win/win.

HOWEVER, last night I had a bit of a monkey wrench thrown into my flow of calls. Someone called with a wonky cell phone connection.

"I'd like to [garbled] a reading on [garbled] with my boyfriend."

"I beg your pardon?"

[static] :click:

The call lasted only 27 seconds. And I waited an eon between that and my next call.

Fortunately, the Universe apparently agreed with me that my stats shouldn't get trounced by the Technology Gremlins. I got a call right before my login time was over, and it was someone who had multiple questions she wanted readings for. So if the glitched call skewed my stats downward, this last, long call probably brought them back up to where they belong. Thanks, Universe! :-)